Legal Notice / Privacy policy

Legal Notice


Pierre Fabre S.A

Incorporated as a French limited company with registered capital of €272,367,035

Listed with the Registre du Commerce et des Sociétés (RCS) in Paris under the number B 662.006.170 12

Avenue Hoche 75008



Tel: +33 (0)5

Editorial Director

Marc Alias


To contact the webmaster, click HERE



Société Anonyme Simplifiée au capital de 2 500 000 Euros 

immatriculée au RCS de BORDEAUX sous le numéro B 410 100 747

Chemin de l’Hermite BP 70081

33523 BRUGES


The present general conditions determine the conditions of use of the “Laboratoires Pierre Fabre” website which users are deemed tacitly to have accepted simply by visiting the site. If you do not wish to accept these conditions, we request that you leave the site at once. If you are legally a minor in the state in which you reside, you undertake to consult this site only in the presence of your parents or a tutor who must have previously accepted the present conditions. These conditions may be modified at any time without prior notice.


Aim of the site

This site has been created to provide information about the firm, namely our organizational structure, research activities, human resources policy, facilities, advertising and history. The content of the “Laboratoires Pierre Fabre” website shall not be considered as having contractual value.

Public communication in regard of drugs is subject to specific regulation; the information provided on this site may not be construed as offering a medical opinion or considered as a substitute for consultation with a health professional.

Equally, the information on this site may not be construed to recommend the use of drug products without the advice of a doctor.



“Laboratoires Pierre Fabre” undertakes to ensure that the content of this site complies with the legal provisions currently in force. They undertake especially not to distribute content that is in violation of the rights of third parties, as being of a violent, pornographic or defamatory character and not to distribute content that is illicit, and in particular racist, xenophobic, pedophiliac or otherwise detrimental to human dignity.

However, “Laboratoires Pierre Fabre” does not guarantee that the information contained on this site is accurate, up to date or complete.



“Laboratoires Pierre Fabre” shall not be liable for:

  • damage or injury resulting directly or indirectly from the consultation of this site or from the use of information available on the site;
  • direct or indirect harm resulting from the use of the site, and especially for any adverse operating, financial or trading effects or any loss of programs or data in information systems, even where “Laboratoires Pierre Fabre” may have prior information as to the potential for such harm.

“Laboratoires Pierre Fabre” shall assume no liability in relation to links with other sites, which are supplied for information purposes only. Any link from this site to another other site is considered to be accessed under the sole responsibility of the user. “Laboratoires Pierre Fabre” shall not be held responsible for the information available on these other sites and shall assume no liability in relation to their content.

“Laboratoires Pierre Fabre” may not be held responsible for any hyperlinks that lead to this site. The creation by a third party of any hyperlink leading to this site or to any of the pages on this site shall require the prior agreement of “Laboratoires Pierre Fabre.”

“Laboratoires Pierre Fabre” reserves the right to demand the removal of any such link.

“Laboratoires Pierre Fabre” reserves the right, as considered necessary, to modify or suspend temporarily or permanently, all or part of this site, without prior notice or indemnity of any kind whatsoever. “Laboratoires Pierre Fabre” may under no circumstances be considered liable to the user or to any third party for any modification, interruption or suspension of this site.


Intellectual property rights

All the images and texts available on this site, together with all the product or brand names mentioned, are the exclusive property of “Laboratoires Pierre Fabre” or of their subsidiaries or are held by them under license.

Information available on this site may only be downloaded, posted or printed for private use, that is to say for non-commercial purposes, without any modification being made to declarations regarding intellectual property rights and in taking care to reproduce the following statement on each copy made: “This document is derived from the ”Laboratoires Pierre Fabre” website ( All rights of reproduction are reserved”.

Using information from the website in any other manner than that indicated above is prohibited without the prior written authorization of “Laboratoires Pierre Fabre.”


Protection of personal data

No personal data is collected without your knowledge. “Laboratoires Pierre Fabre” may sometimes collect anonymous data, such as data concerning searches that are performed. This data is used only for statistical purposes.

However, you may sometimes be asked to communicate personal information. Such information may not be transmitted to any third party without your prior authorization.

As provided for in the French statute of January 6, 1978 concerning information technology and data protection, you also have the right to access, modify, rectify and delete data concerning you by contacting the editor of the site.

As the Internet is an open network, “Laboratoires Pierre Fabre” cannot guarantee that this data will not be diverted by a third party. 


Applicable law & jurisdiction

The present general conditions are subject to French law. Failing amicable settlement, the French courts shall have jurisdiction to settle any dispute relative to non-compliance with the present terms.



Conception, design, creation

  • Conception, design, creation:
  • Editorial content: Laboratoires Pierre Fabre
  • Translation: Datawords
  • Photographs: Laboratoires Pierre Fabre, Fotolia, Sipa, Christophe Luparini/Digivision, Laurent Galaup/Vent d'Autan
  • Videos: Laboratoires Pierre Fabre


Privacy policy and cookies policy

Thank you for visiting Our Website. Ensuring data protection and data security for our customers and users is a top priority for us at Pierre Fabre. 

This privacy policy explains what data is collected when you visit and use our website and how they are processed.

Who we are ?

This Website (, is operated by Pierre Fabre S.A, 12, avenue Hoche 75008 Paris (hereinafter "Pierre Fabre", "We", "Our", "Us") who is the data controller of any Personal Information which may be collected from you on the Website for the purposes described below. 
We invite you to read this Privacy Policy carefully to acknowledge the conditions of your Personal Information processing when visiting our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.


Information we collect about you 

Depending on the services provided by our Website and used by you, your choices and the configuration of your terminal (with respect in particular to cookies and other trackers), Personal Information concerning you (your "Personal Information") collected and processed by Pierre Fabre mainly include:

  • In using our Website, you may also voluntarily provide Personal Information which include: your family name, first name, address, e-mail address, phone number, your preferences and interests, and any personal details required to resolve any request or complaints.
  • When you visit our Website, our server automatically collects certain browser or device generated information, including but not limited to: your domain; IP address; date, time and duration of your visit; browser type; operating system; and page visits.

We may also obtain Personal Information about you from third parties, namely indicate third party sources including publicly accessible sources.


Purposes of your Personal Information processing

The following is an overview of our purposes for using your Personal Information and why we need to process it.


Purposes of the processing

Why we need to process your Personal Information

provide you with any services or products you request

for the performance of your purchase orders (performance of a contract)

answer your questions sent via e-mail, contact forms and chats

pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities

enable you to create a personal space or guest account (customer account) and thereby purchase our products online

for the performance of your purchase orders (performance of a contract)

manage any purchase orders that you may place online and their delivery as well as the applicable warranties

for the performance of your purchase orders (performance of a contract)


register your products online, to get access to additional services;

for the performance of your purchase orders (performance of a contract),

provide you with a better service – e.g. to find the next store or point of contact;

pursuance of Pierre Fabre legitimate interests to better serve its clients and prospects

ensure the security of your online transactions, to prevent fraud and payment defaults

pursuance of Pierre Fabre legitimate interests to ensure the security of its customers transactions on its Website

manage and optimize customer relationship including by improving our Website, and our products and services generally

pursuance of Pierre Fabre legitimate interests to better serve its clients

unless you object as indicated in the section below "Your rights" and "Cookies", better understand your preferences by analyzing your behavior on our Website and offer you products or services more in line with your interests

pursuance of Pierre Fabre legitimate interests to better serve its clients

send you information about our offers, news and events (newsletters, invitations and other publications)

your express consent

carry out statistics

pursuance of Pierre Fabre legitimate interests when the processing is required for the management of Our daily business activities

notify to the relevant authorities any issue raised by the usage of our products

compliance with our legal obligations


The Personal Information that is indispensable for us to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Website where it is collected. Should you choose not fill in these mandatory fields, we may not be able to process your requests and/or to provide you the requested products and services. Other Personal Information is purely optional and allow us to know you better and to improve our communications and services accordingly. Further information on purposes and legal basis for specific processing scenarios can be found below.

Personal Information Disclosure and Transfer

We are part of the global Pierre Fabre group, and from time to time it will be necessary to share your Personal Information with our affiliated businesses when necessary for the purposes above listed. 

We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving Our Website. In such case those third parties may need to access your Personal Information. 

If your Personal Information is transferred outside the EEA (European Economic Area) to other Pierre Fabre group companies or to service providers, we will take steps to ensure that your Personal Information receives the same level of protection as if it remains within the EEA, including by entering into Data Transfer Agreements, using the EU Commission approved Standard Contractual Clauses as they may be updated or revised, or by relying on certification schemes such as the EU - US Privacy Shield or other transfer mechanisms such adequacy decisions where applicable, Binding Corporate Rules or EU Data Protection Authorities approved Agreements. For transfers to other Pierre group outside the EEA, we have put in place and intragroup Data Transfer Agreement based on the EU Commission approved Standard Contractual Clauses as they may be updated or revised, which protect Personal Information transferred between Pierre Fabre entities. 

You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of the EEA by contacting

We may share your Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our users may be one of the transferred assets. 

We will also respond to requests for information where required by to do so by law, or when such disclosure is required to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.


Prospecting by electronic means

Where lawful to do so, and subject to your consent where required, we may communicate with you using electronic means to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please use the 'unsubscribe' link provided in our emails or text the STOP number in our SMS], or otherwise contact us directly and we will stop sending you communications


Retention of your Personal Information

As a general rule, we keep your Personal Information only as long as required to fulfil the purposes for which it was collected. 

We retain your Personal Information for the time strictly necessary to manage the relationship with you (for instance when you open an account, you purchase a product from our web site etc.).

However, we keep your Personal Information for marketing purposes for three years after the last interaction between us when you are not a customer and as long as we remain in contact with you through our promotional activities when you are a customer, unless you object when you receive one of Our marketing messages.

IP addresses collected for security purposes will not be stored for longer than 10 days.

Finally, the connection logs that are collected, subject to your consent, using cookies and other trackers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months. For more details, see "Cookies" Section below policy.

We may have to keep your Personal Information in an archive mode beyond the term indicated above to comply with our legal obligations or where required by the applicable statute of limitation, to evidence a right or a contract.

When your Personal Information are no more necessary for the purposes or archives responding to our legal obligations or statute of limitation, we ensure that they are either completely deleted or anonymized.


External Links

The Website may contain links to third party sites. Since Pierre Fabre does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This policy applies solely to Personal Information collected by our Websites or in the course of our business activities.


Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your Personal Information:

  • to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;
  • to rectify inaccurate Personal Information (including the right to have incomplete personal information completed); 
  • to erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed); 
  • to restrict the processing of your Personal Information where: 
    • the accuracy of the Personal Information is contested;
    • the processing is unlawful but you object to the erasure of the Personal Information;
    • we no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;
  • to request the portability of your Personal Information in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;
  • to give general or specific instructions on how your Personal Information should be processed and may be used, after your death.
  • To oppose at any time to be contacted by phone for direct marketing purposes, by registering free of charge on the website:; 
  • to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);
  • to object to a processing for marketing purpose; and
  • to obtain or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object to any processing of your Personal Information justified by Pierre Fabre legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your Personal Information for direct marketing purposes, including profiling.

You also have the right to lodge a complaint with your local supervisory authority for data protection, for example the ICO in the UK, the CNIL in France or the AEPD in Spain.

To exercise these rights, please contact us using the details given below. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.



A cookie is a small file that can be placed on your device's hard drive or on a website server. We use cookies to obtain some of the automatically collected information described above. You do not have to accept a cookie, and can choose which cookie to accept by changing the parameters in your browser so that it will not accept cookies. For more information about cookies including how to set your internet browser to reject cookies or to better control the installation of cookies in your device, please go to :

Cookie settings for Internet Explorer 
Cookie settings for Firefox 
Cookie settings for Google Chrome 
Cookie settings for Safari and iOS

Types of Cookies We use

Different types of cookies are used for different purposes on our Website, these are known as: strictly necessary cookies, performance cookies, marketing cookies, and functionality cookies. Some cookies may be provided by an external third party to provide additional functionality to our Website and these are included below.

  • Strictly necessary cookies: these are cookies that are essential to fulfil an action requested by you, such as identifying you as being logged in. If you prevent these cookies by adjusting your browser settings we cannot guarantee how our Website will perform during your visit.
  • Performance cookies: these are cookies used to improve our Website, for example for analytics that let us see how our Website is being used and where to make improvements. These cookies are used to collect information about how visitors use our Website. The information is collected in an anonymous form and includes the number of visitors, where visitors have come from to the Websites and the pages they visited.
  • Marketing cookies: these cookies are used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device (e.g., clicked ad banners, visited subpages, search queries asked). These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of an advertising campaign. They may also remember that the Website has been visited from a device and share that information with marketing organizations. The marketing cookies on our Website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website so that we know whether it is worth us investing in that particular advertising source.
  • Functionality cookies: these cookies enhance the performance and functionality of our Website, often as a result of something you’re doing as a user. For instance, we may personalize our content for you or remember your preferences.
  • Third Party Social Plugin Sharing Cookies in Connection with Social Plugins: Embedding Social Plugins generally has the plugins’ providers store cookies. These cookies allow our users to share information with the respective social network but also allow the network operator to identify the user and store information about the usage of the Website by the user in his/her profile. 

You may find below the list of Cookies we use on our Website

Type of cookie  

 Name of cookie

 Name of application


Storage period



This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

13 months



This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

a minute



This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

two days



This domain is owned by Krux Digital, a US company providing a data management platform which enables real time profiling of visitor interests.

6 months



Most commonly associated with the Drupal content management system. Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.

leaving the session

 Managing and Deleting Cookies

To allow you to control the usage of cookies on our Website, we have implemented a tool available when you access our Website which invites you to configure the different cookies that you consent to have installed. Please see for further information Cookiebot or Civic cookie control.

If you reject cookies, we will not set any further cookies on your device, except the “functional” cookies detailed above (including, unavoidably, a cookie to remember that you do not want any cookies set when you visit the Website).

You should however note that if you choose to remove or reject certain cookies, it will affect certain features or services on our Website.


Update of the Privacy Policy

We may change this Privacy Policy from time to time in order to reflect changes in the law and/or our privacy practices.

Contact informations

We have a Data Protection Officer, who can be contacted by using the following details:


Last modified: 01/02/2019